Billing and Financial Services
We do understand billing and collection for health
care services can be confusing. To assist you in
understanding these billing services and to answer
any questions you may have in advance, please review
the following material.
Pay Your Bill
Online bill pay is available for Froedtert Hospital, Community Memorial Hospital and Community Physicians and Medical College of Wisconsin bills. St. Joseph's Hospital and some physician bills must be mailed. Please select form the list below to receive more information about paying your bill.
Note: If you were seen at a Froedtert clinic prior to July 1, 2013, you may have received a Froedtert Health Medical Group bill. Learn more about Froedtert Health Medical Group billing.
Help Understanding Your Bill
Patient Financial Services is available
to assist you with any questions concerning your
hospital bill. We are located in the Woodland Prime
Office Park in Menomonee Falls.
Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051
Monday-Friday, 8 a.m.-4:30 p.m.
Extended Telephone Hours : 800-803-8155
Monday-Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m.-5 p.m.
Saturday, 9 a.m.-1 p.m.
Billing and Insurance
Processing Your Bill With Your Insurance
If you have current insurance coverage, the hospital will bill your insurance carrier shortly after health care services have been rendered. As a convenience to you, we will only send you a billing statement after your insurance company has paid and there is a balance due from you, or in the event we are unable to obtain payment from them.
It is essential for you to know if your insurance requires pre-certification in order for payment to be made for your services. If pre-certification is required, please inform your physician immediately upon arrival so there will be no delays in processing your registration and/or admission to the hospital.
If You Do Not Have Insurance
If you do not have insurance, you will be given an estimate and asked to prepay the estimated cost prior to receiving services. If the actual charges are greater than the estimate, a bill will be mailed shortly after services are rendered requesting payment of the balance due. If the actual charges are less than the estimate, you will be mailed a refund.
The Froedtert Health Financial Assistance Program
is designed to assist patients who are unable to pay
their hospital bills.
Patients who qualify for the program will receive
care with no obligation or discounted obligation
to pay for services. A simple application must
be completed in order to apply for the Financial
Froedtert Health determines
eligibility based on income, assets and family size.
Patients are responsible for providing information
requested during the qualification process and
will continue to receive bills until eligibility has
Please ask a financial counselor or customer
service representative for more information
about this program.
Financial counselors are available to answer your
questions regarding programs for which you may
qualify if you are uninsured or underinsured.
They can help you determine if you are eligible for
financial assistance programs and will provide you
with the necessary information to apply for those
Please call 800-466-9670 to be connected with
a financial counselor.
Other Bills You May Receive
The bill you receive from the hospital will only
contain charges for services provided by the hospital.
Physicians are not employed by the hospital.
Professional fees charged by physicians for services
provided to you will be billed by The Medical
College of Wisconsin. If you have questions about
your Medical College bill please call 800-242-1649.
If you have additional questions about understanding
your hospital bill, please contact Patient Financial
Services at 800-803-8155.